A system for quickly delivering information to frontline staff: transferring knowledge, shaping attitudes, and building skills.
Advantages of SenseAI:
How SenseAI Education works:
A SYSTEM FOR QUICKLY DELIVERING KNOWLEDGE TO THE FRONTLINE STAFF (CHANGING MINDSETS, DEVELOPING SKILLS)
Each employee receives:
Based on the assessment results, an individual learning track is determined.
Through the Telegram bot, the employee regularly receives new lessons, including theory (video + longread) and practical tasks, as well as informational messages from the company.
If the employee fails to complete tasks or falls behind the learning schedule, SenseAI automatically reminds them to focus on it.
The employee practices until they master the new skill.
After acquiring new competencies, the employee demonstrates the target behavior in real work situations and receives feedback from their supervisor or artificial intelligence (in the case of using the SenseAI Performance version).
The supervisor receives regular reports on the training results of each employee and the team as a whole.
They also receive recommendations for team support: conducting briefings, individual conversations with subordinates, checking new knowledge, skills, and more.
Lessons:
Lessons:
11. Mastery of Storytelling in Sales
12. Sales at Their Peak: Cross-selling and Up-selling Techniques
13. Objection Handling Strategies
14. A Complaint as a Gift: How to Communicate with Dissatisfied Customers
15. "Killer Features" of Sales
Duration: 2,5 weeks.
Lessons:
16. The Art of Customer Service: How to Turn Service into a Partnership
17. Customer Experience and Expectations: How Emotions Influence Customer Service
18. The Role of a Brand Representative: The Key to a Successful Career in Customer Service
19. The Service Pyramid: Levels of Interaction and Trust. Reactive vs. Proactive Service
20. CJM. The Customer Journey
What lessons consist of:
How SenseAI PERFORMANCE works:
REGULAR FEEDBACK ON WORK RESULTS AND RECOMMENDATIONS FOR INCREASING EFFICIENCY WITHOUT INVOLVING MANAGEMENT
SenseAI can not only "hear" through the audio badge (which employees wear throughout the workday), but also "see" — with the help of a video surveillance system at the point of contact with the customer.
The audio badge records the content of conversations with customers. Information from the video cameras helps analyze the non-verbal behavior of both employees and customers.
SenseAI "hears."
The neural network recognizes the exact content of audio recordings:
SenseAI "sees."
The computer vision technology determines compliance with appearance standards, service speed, average interaction time with customers, behavioral traits, discipline, and more.
Based on dialogues with customers, the employee receives feedback on the percentage of compliance with service standards — both overall and for each stage individually.
They also receive recommendations on what can be done to improve customer service quality.
The feedback and recommendations are confidential and are sent only to the employee.
For managers, a regular report is generated on the average percentage of staff compliance with service standards, along with general recommendations on areas to focus on for systematic improvement in customer service quality.
Individual employee results, feedback, audio recordings, and recognition outcomes are not accessible to management.
Price of SenseAI:
PROJECT BY THE
FOUNDERS OF
BTG CONSULT: